Cancellation & Refund Policy

Last Updated: July 16, 2026

This policy explains how cancellations and refunds work for AktInfoTech digital services. By purchasing on our website, you agree to this policy.

1. Nature of Products

AktInfoTech sells digital IT services and software deliverables (Android development, web development, API integration). There are no physical goods. Delivery is electronic.

2. Cancellation by Customer

  • Before work starts: You may cancel within 48 hours of payment if we have not started development or shared deliverables. You will receive a 100% refund.
  • After work starts: Cancellation is allowed, but refunds will be prorated based on work completed (requirement analysis, design, coding, testing, deployment).
  • After final delivery: Once source code / credentials / final assets are delivered and acknowledged, the order is considered complete. Refunds are then limited to cases listed under Section 3.

3. Refund Eligibility

Refunds may be approved if:

  • Duplicate payment / accidental double charge
  • Payment succeeded but we are unable to deliver the purchased service
  • Deliverable is materially different from the purchased package description and we cannot correct it within a reasonable time
  • Service failure reported within 7 days of delivery and verified by our team

Refunds are generally not available for:

  • Change of mind after substantial work has begun
  • Delay caused by the customer (missing content, access, feedback)
  • Third-party platform rejections (e.g., Play Store policy of the customer’s app) unrelated to our coding defects
  • Services already delivered and accepted

4. How to Request a Refund / Cancellation

  1. Email support@aktinfotech.com with subject “Refund Request” or “Cancellation Request”
  2. Include: full name, phone, order/transaction ID, payment date, package name, and reason
  3. We acknowledge within 48 business hours
  4. Decision communicated within 5 business days

5. Refund Timeline & Method

Approved refunds are credited to the original payment method within 5–7 business days after approval (bank/UPI timelines may vary). You will receive email confirmation when the refund is initiated.

6. Chargebacks

Please contact us before raising a bank/payment-gateway chargeback. Unannounced chargebacks may pause active delivery while the dispute is investigated. We cooperate fully with gateway dispute processes.

7. Contact

AktInfoTech
Near Bus Stand Road, Bettiah, West Champaran, Bihar - 845438, India
Email: support@aktinfotech.com
Phone: +91 99341 25678
Hours: Mon–Sat, 10:00 AM – 6:00 PM IST