Cancellation & Refund Policy

Last Updated: July 16, 2026

This policy outlines the cancellation and refund terms for all digital Software-as-a-Service (SaaS) subscriptions purchased from AktInfoTech. By subscribing to or purchasing any of our software products, you agree to the terms outlined below.

1. Digital SaaS Products & Services

AktInfoTech sells proprietary digital software subscriptions, including Genify Pro, Akt AI Assistant, Workflow Automation Suite, and Enterprise Developer API. All software access is delivered electronically to your registered email address immediately upon successful payment. Because our products are purely digital software services, physical shipping does not apply.

2. Subscription Billing Frequency & Auto-Renewal

All subscriptions on this website are billed on a recurring monthly basis starting on the date of your initial purchase:

• Billing Cycle: You are charged once every month on your recurring billing date.
• Automatic Renewal: To ensure uninterrupted software and API access, your subscription will automatically renew each month unless you cancel before your next billing date.
• Invoicing: A digital invoice and receipt are automatically emailed to you for every successful payment.

3. How to Cancel Your Subscription

You have full control over your subscription and may cancel at any time without any cancellation fees:

• Self-Serve Cancellation: You can cancel directly from your user dashboard at any time prior to the next billing date.
• Email Cancellation: Alternatively, you can email support@aktinfotech.in with the subject line “Cancellation Request” and your registered account email. Our support team will process your request within 24–48 business hours.

4. What Happens After Cancellation

When you cancel your subscription:

• Retained Access: Your software access, dashboard tools, and API keys remain fully active until the end of your current prepaid monthly billing cycle.
• No Further Charges: Your payment method will not be charged again for future cycles.
• No Mid-Cycle Prorating: Outside of our 7-day money-back guarantee, partial-month usage is non-prorated because access is maintained throughout the paid period.

5. 7-Day Money-Back Guarantee (New Subscribers)

We stand behind our software. We offer a transparent 7-day money-back guarantee for all first-time subscribers on their initial monthly subscription:

• Eligibility Window: If you are not satisfied with your purchase, you may request a 100% full refund within 7 calendar days of your initial purchase date.
• Qualifying Products: Applies to all initial purchases of Genify Pro (Bronze, Silver, Gold), Akt AI Assistant (Basic), and Workflow Automation Suite (Pro).
• Exceptions: This guarantee applies only to first-time purchases and does not apply to recurring monthly renewals after the first cycle, tier upgrades, or custom Enterprise API infrastructure plans. Accounts terminated due to violations of our Acceptable Use Policy are not eligible.

6. Refunds for Billing Errors & Service Outages

Outside of the 7-day guarantee window, refund requests will be approved in the following circumstances:

• Duplicate or Erroneous Charges: If a technical or gateway error resulted in duplicate billing, the duplicate amount will be refunded immediately in full.
• Erroneous Post-Cancellation Charge: If you submitted a valid cancellation request before your renewal date but were charged due to a processing delay, the renewal charge will be refunded in full.
• Major Service Outage: If our SaaS platform experiences prolonged technical downtime (exceeding 48 continuous hours) preventing access to your paid features, a prorated credit or refund may be issued upon review.

7. How to Request a Refund

To request a refund, follow these simple steps:

1. Email support@aktinfotech.in with the subject line “Refund Request”.
2. Include your registered email address, Transaction / Order ID, date of payment, and a brief description of the reason.
3. Our support team will acknowledge your request within 24–48 business hours.
4. Refund decisions are reviewed and finalized within 3–5 business days.

8. Refund Timeline & Payment Method

All approved refunds are credited back to the original payment method used during checkout (such as UPI, credit card, debit card, or net banking).

• Once initiated by us, the funds typically appear in your bank account or card statement within 5–7 business days, depending on your bank's or card issuer's processing schedule.

9. Chargebacks & Dispute Policy

If you have any billing questions or concerns, please contact our support desk first at support@aktinfotech.in or +91 83758 70267. We are committed to resolving issues promptly and fairly. Filing an unannounced chargeback without contacting us may result in the temporary suspension of your account while the dispute is reviewed.

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