Grievance Redressal Policy

Last Updated: July 16, 2026

AktInfoTech is committed to fair and transparent treatment of all customers. This policy describes how payment, digital account activation, cancellation, refund, and SaaS subscription complaints are handled, in line with good practices under the Information Technology Act, 2000 and consumer protection guidelines.

Level 1 — Customer Support

For subscription queries, API access failures, billing issues, or first-time refund requests, contact our support desk. We aim to respond within 24–48 business hours.

Email: support@aktinfotech.in

Phone / WhatsApp: +91 83758 70267

Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Level 2 — Grievance Officer

If your issue remains unresolved after 3 business days from Level 1 acknowledgment, escalate to our Grievance Officer.

Name: Abhay Kumar Tiwari

Designation: Founder & Grievance Officer

Email: grievance@aktinfotech.in

Phone: +91 83758 70267

Address: AktInfoTech, Near ITI Road no. 8b, Bettiah, West Champaran, Bihar - 845438, India

Please include your subscription email, transaction ID, payment date, and previous support ticket reference.

Resolution Timeline

  • Level 1 acknowledgment: within 48 business hours
  • Level 2 acknowledgment: within 48 business hours of escalation
  • Final resolution target: within 7–15 business days depending on complexity (payment network investigations may take longer)

What to Include in a Complaint

  • Full name and registered email/phone used for the subscription
  • Transaction / Order ID and billing amount
  • Date of purchase or renewal
  • Clear description of the issue and expected resolution
  • Supporting screenshots (payment success, error messages)

Related Policies