Grievance Redressal Policy
Last Updated: July 16, 2026
AktInfoTech is committed to fair treatment of customers. This policy describes how payment, delivery, refund, and service complaints are handled, in line with good practices under the Information Technology Act, 2000 and payment gateway compliance expectations.
Level 1 — Customer Support
For order queries, payment failures, delivery issues, or first-time refund requests, contact our support desk. We aim to respond within 24–48 business hours.
Email: support@aktinfotech.com
Phone / WhatsApp: +91 99341 25678
Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
Level 2 — Grievance Officer
If your issue remains unresolved after 3 business days from Level 1 acknowledgment, escalate to our Grievance Officer.
Name: Abhay Kumar Tiwari
Designation: Founder & Grievance Officer
Email: grievance@aktinfotech.com
Phone: +91 99341 25678
Address: AktInfoTech, Near Bus Stand Road, Bettiah, West Champaran, Bihar - 845438, India
Please include your order/transaction ID, payment date, and previous support ticket reference.
Resolution Timeline
- Level 1 acknowledgment: within 48 business hours
- Level 2 acknowledgment: within 48 business hours of escalation
- Final resolution target: within 7–15 business days depending on complexity (payment network investigations may take longer)
What to Include in a Complaint
- Full name and registered email/phone used at checkout
- Transaction / Order ID and payment amount
- Date of purchase
- Clear description of the issue and expected resolution
- Supporting screenshots (payment success, error messages)