Frequently Asked Questions
Last Updated: July 16, 2026
What does AktInfoTech sell?
We sell digital IT services: Android app development, web application development, and payment API integration packages. Prices are listed on our Pricing page.
Do you ship physical products?
No. All products and services are digital and delivered electronically (email, secure download link, GitHub, or server deployment). See our Shipping & Delivery Policy.
How do I pay?
Payments are collected through our secure third-party payment gateway on the checkout page. We accept UPI, debit/credit cards, and other methods enabled by the gateway. We never store your full card number.
When will I receive my order?
Delivery timelines depend on the package: API integration typically 3–7 business days; web packages 10–21 business days; Android packages 15–30 business days after payment and requirement confirmation.
Can I get a refund?
Yes, as per our Cancellation & Refund Policy. Custom work not yet started is fully refundable. After work begins, refunds may be prorated. Approved refunds are processed within 5–7 business days to the original payment method.
How do I contact support?
Email support@aktinfotech.com or call / WhatsApp +91 99341 25678 (Mon–Sat, 10 AM – 6 PM IST). Full details on our Contact Us page.
Who handles unresolved complaints?
Escalate to our Grievance Officer (Abhay Kumar Tiwari) at grievance@aktinfotech.com. See the Grievance Redressal Policy.